Our AML and Verification Policy
We operate under Curaçao licence OGL/2024/1567/0923, and that licence places clear anti-money-laundering duties on us. This page sets out, in plain terms, what we check, when we check it, and what we need from you.
Our AML Commitment
Goldenpanda Casino is operated by Golden Panda N.V. under licence number OGL/2024/1567/0923 issued by the Curaçao licensing authority. We apply the anti-money-laundering and counter-terrorist-financing rules of that jurisdiction to every account on our platform, without exception.
We treat AML compliance as an operating requirement, not a formality. Our compliance team is responsible for risk-assessing customers, reporting suspicious activity to the relevant authorities, and keeping the procedures on this page under regular review. Where a transaction pattern suggests funds may originate from criminal conduct, we are legally obliged to act, and we will.
When We Verify You
Verification runs at three points: at registration, before your first withdrawal, and whenever your activity crosses a threshold or risk indicator we consider material. Identity checks run at registration, while full document verification is triggered before we release your first withdrawal and typically completes within 24 to 48 hours.
We ask for three categories of document. You upload them through your account, and we only accept documents issued in your own name.
- Photo ID: passport, driving licence or national identity card, valid and unexpired.
- Proof of address: a utility bill, bank statement or official letter dated within the last 3 months.
- Payment method verification: a card photo showing the first six and last four digits, or a screenshot of your e-wallet or crypto wallet showing your name or wallet address.
Step by Step Verification
The process is deliberately simple and takes most players a few minutes to complete once documents are to hand. Here is the sequence from your side:
Documents are stored on encrypted servers, accessible only to trained compliance staff, and never shared with third parties except where the law requires it.
- 1. Open the Verification section of your account and select the document type you are uploading.
- 2. Photograph or scan the full document, with all four corners visible and no glare or cropping.
- 3. Upload the file and submit it for review.
- 4. Our compliance team reviews the submission, normally within 24 to 48 hours.
- 5. You receive confirmation by email, or a request for clarification if anything is unclear.
When We Ask for Source of Funds
For most players, standard KYC documents are enough. Where deposits are large, unusual in pattern, or inconsistent with what we know about your account, we may ask you to show where the money came from. This is a legal obligation under our licence, not a judgement about you.
Acceptable evidence includes recent payslips, a tax return, a sale contract for property or assets, dividend statements, or a bank statement showing the relevant incoming payments. We may also ask about the purpose of your play and your relationship to any payment method on your account, particularly where third-party deposits are suspected. We never accept funds that originate from an account or wallet not registered in your name.
How We Monitor Transactions
Every deposit and withdrawal passes through automated and manual review. Our systems flag structuring (many small transactions placed to stay under thresholds), rapid deposit-and-withdraw cycles with little play, and use of multiple payment methods on a single account. Flagged transactions go to our compliance team for review before funds are released.
Withdrawals are returned by the same method used for deposit wherever technically possible. Our limits are a minimum withdrawal of £20, a maximum of £10,000 per day, and no fees on either side. Crypto and e-wallet withdrawals are processed within 0 to 24 hours; card and bank transfer withdrawals take 1 to 3 business days.
We accept deposits from Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin, subject to the same monitoring rules.
If Verification Fails
If documents are missing, expired, or do not match your account details, we pause withdrawals on the account until the issue is resolved. You keep access to your account and your balance, but no funds leave the platform while a verification requirement is outstanding.
Where we suspect that an account holds proceeds of crime, or where a player refuses to cooperate with a reasonable verification request after repeated reminders, we may suspend the account and, where required, report the matter to the authorities. Balances in suspended accounts are held until verification is completed or the account is closed in line with our terms. If a document fails on a technicality, such as a cropped edge, we tell you and give you a chance to resubmit.
How Long We Keep Records
We retain verification documents and transaction records for a minimum of five years after the end of our business relationship with you, as required under our licence conditions. Retention protects you as much as it protects us: the record shows that your account was verified and your withdrawals were properly processed.
Once the retention period expires and no legal hold applies, documents are securely and permanently deleted. You may request confirmation of what we hold about you at any time by writing to [email protected], which is monitored 24/7.
Frequently asked questions
How long does verification take at Goldenpanda Casino?
Most reviews complete within 24 to 48 hours of upload. If a document is unclear, we contact you with what needs fixing.
Do I have to verify before depositing?
No. Identity checks run at registration, but full document verification is required before your first withdrawal or when you cross certain thresholds.
Why do you ask for source of funds?
Our Curaçao licence obliges us to confirm that larger or unusual deposits come from legitimate sources. It is a legal requirement, not a personal accusation.
Can I withdraw to a different method than I deposited with?
No. Withdrawals are returned by the same method used for deposit wherever technically possible, which is part of our anti-money-laundering controls.
What happens to my documents after verification?
They are stored encrypted for at least five years after your account closes, then permanently deleted unless the law requires us to keep them longer.